Kesnos 5500 Sq. Ft Large Dehumidifier for Home with Drain Hose for Basements, Bedrooms, Bathrooms, Laundry Rooms - with Intelligent Control Panel, Front Display, 24 Hr Timer and 1.32 Gallon Water Tank

What a great customer service experience. I bought my KESNOS just a bit LESS than one year ago. When I turned it on for the 2025 season, it would NOT dehumidify and so I contacted KESNOS as I bought it on Amazon. AMAZINGLY they had me do a few quick tests and then upload a pic or two and they are replacing the unit. Have to say I am thrilled to get a new humidifier from KESNOS without having to argue. What a relief as we all know this is NOT normal for many companies. KESNOS did me right and now I am excited to see the new KESNOS dehumidifier shortly! Thank you EVELYN for making my MONTH !

Does what it claims. Only issue is it’s a little loud on the high setting, but we only use the low setting anyways.

The dehumidifier worked very well the first summer we bought it. We took it out to use the following summer and it wasn’t working (it was still within the 1 year warranty) . Customer service was excellent and sent us a replacement quickly.

Dehumidifier works really well!

The media could not be loaded. This is our 4th Kesnos dehumidifier - have one for each property basement. Kesnos dehumidifiers seem to last much longer than any other I have owned over the past few years (much longer than Honeywell, GE, Black & Decker or Whirlpool). Had one go bad recently and Kesnos customer support was very responsive, helpful and understanding in providing a warranty replacement quickly and efficiently. This model is quiet, compact, accurate and seems to be more efficient in removing humidity from basement.

As soon as I installed the dehumidifier, there was a huge temperature change in the entire basement. I got a plumber to do a proper installation and it is hassle free.It is sleek and neat and doesn't take up much room.

We are very happy with this purchase, it is relatively quiet and functions very well once we got past one small hiccup. Customer service is very fast to respond with a shout out to Evelyn (thank you Evelyn). There is a little black or gray plug in the back of the unit (after you remove the screw cap) that we were not aware of that needed to be removed before the continuous drain tube would function. It looks like a gasket that belongs because it is inserted in the tube- but it doesn't belong there. We contacted customer service and they sent a pic of it and that it needed to be removed. After removing it the unit is working really well and we are very pleased. They need to make a note in the comments here or add that to the manual - to remove the gasket. I haven't had to do that to any dehumidifier in a long long time- they are usually insert the hose and you are all set.

Worked well for first couple of months then stopped working. Motor runs but doesn't draw water. Too expensive for so little use.